Are you a small fish in your vendor’s big pond?
We hear it practically every day. “They wouldn’t listen to me” or “I was transferred to a global call center and got the same scripted responses” or topping the list “Only the really big accounts get their attention.”
Whether it’s a question about delays, or a special rush request or cost issues, sometimes YOU need the attention, not the whales.
Swailes Backgrounds is a family owned and operated enterprise that treats all customers as important, regardless of size. We are also a U.S. Veteran owned business, so we understand the importance of a supporting chain of command. That’s why we always assign a Houston-based account manager to every customer. No call centers, no waiting queues and no excuses. We’ll leave the whale watching to the other guys, but we’ll save a place for you in our pond.