Are all background check providers basically the same? Most people think so, but no, they’re not. The quality of information and service provided can actually be quite different. So, how do you spot a good one? Here are the top four things to look for!
Customized Package – Many pre-employment screeners will prompt you to select a “convenient package” that may include unnecessary searches/verifications, which will often cost you more. Everyone’s hiring situation is different, so make sure your provider is customizing your entire package to ensure you’re only paying for services you need. Another tip: be wary of low price package deals as they may be limited and often rely on outdated databases.
FCRA Compliant – Background check vendors are also known as CRAs (credit reporting agencies) under U.S. federal law. As such, they are required to be FCRA (Fair Credit Reporting Act) compliant. The FCRA is about employment and screening guidelines regarding your employees and the accuracy of the information you’re being provided. Selecting a vendor that is FCRA compliant is absolutely imperative.
Legal Documents – Many vendors don’t provide their clients with the necessary paperwork to ensure they’re compliant with current federal regulations. Make sure your background screener provides you with an overview of the FCRA regulations as well as the documentation you must have that is required by law.
Partner vs Provider – Your background check provider should be your partner, not just a vendor. Many market themselves as client-centered but the actual service they provide does not reflect this. A true customer-driven provider will ensure you have a personal account manager who partners with you and prioritizes your hiring needs. When you need assistance, you should be able to get it. If you find that your provider is hard to reach, relies on a call-center script or seems to be doing the bare minimum, it may be time to consider a change. There are better ones out there.
These are some of the things to look for when selecting a background check provider. Finding a true client-centered vendor, that makes your needs a priority, is possible if you know how to spot them! The four items outlined above should help.
When your business needs assistance with employment screening, criminal checks, FCRA compliance, drug screening, education and employment verification, driving records (MVR), credit checks or social security number validation, contact the Swailes Background Team to get quickly signed up.